Terms and Conditions

These General Terms and Conditions (GTC) govern reservations, consumption, payment and basic rules of conduct at the Ape Regina Di Piazza restaurant. The GTC are binding on all consumer guests. Lack of knowledge of the GTC does not exempt you from its provisions.

Table Reservation:

A table reservation is always subject to registration.
Registration can be initiated by calling +36706294120, online or by email.
The Customer is obliged to provide the personal data requested by our colleagues (name, email address, phone number) and billing information as requested during registration.

The Data Protection Notice provides for the handling of the Customer's personal data.

The Customer has the right to cancel their registration at any time by sending a message to the Service Provider at the email address dipiazza@aperegina.hu.
The Service Provider makes the cancellation of the registration subject to proper identification and to the fact that the email regarding the cancellation arrives from the email address provided to the Customer's account, so that it can be determined for sure that the cancellation of the registration was initiated by the authorized person.

The Customer's user data will be removed from the system immediately after deletion, however, this does not affect the retention of data and documents related to orders already placed, and does not result in the deletion of this data. After removal, there is no longer any possibility to restore the data.

Table reservation online:

In the case of the number of people specified by the Service Provider, in the case of online reservations by the Customer, bank card details must be provided with a deposit of 5000 HUF / person. The online reservation is only valid after the bank card details have been provided, with a confirmation email sent by the Service Provider's reservation system.
No money will be transferred to the Customer's bank account, except in the case where the Customer does not arrive and the reservation is not canceled within the deadline. Cancellation is free of charge at least 12 hours before the reserved time. In the case of reservations cancelled within 12 hours, the Service Provider is entitled to charge a deposit of 5000 HUF / person.

Table reservation by email:

For more than 12 people, the Customer can reserve a table exclusively by email, by sending an email to the info@aperegina.hu e-mail address.
For more than 12 people, the Customer can reserve a table exclusively by paying a deposit. The reservation is only valid after the receipt of the deposit and the confirmation of the Service Provider.

The Service Provider provides the Customer with the opportunity to confirm their reservation in such a way that the Customer can pay the full or partial amount of the reservation to the Service Provider based on their own decision by using online bank card payment, bank transfer or on-site payment. The Service Provider validates this with an advance invoice or bill issued to the provided email address.

If the Customer wishes to change the number of people in the reservation, they have the option to modify the original number of people by a maximum of 10% no later than 12 hours before the booked time, otherwise the Service Provider will accept a correction of +/-1 person.

Right of withdrawal and cancellation of the order:

In the event of a complete cancellation of the reservation, the advance payment can be refunded under the conditions indicated below in order to avoid abuse, and in cases other than these, we are not able to refund it.

An exception is the case if, for technical reasons, the advance payment cannot be deducted upon departure. (e.g. due to a late payment, it has not yet been credited to our restaurant's account. In this case, the full balance must be paid upon departure.).

If, due to an unexpected reason, the reservation cannot be validated at the previously agreed time, the Customer is obliged to inform the restaurant at least 7 days before the date, and the restaurant will try to reschedule the reservation to another time by offering a new time.

In the event of a change to the time indicated, the advance payment amount will be calculated for the new reservation time.

Cancellation conditions and costs:

0-6 days before the reserved time – 100% of the paid amount will be charged.
Advance payments transferred from a bank card cannot be converted into cash, bank account money, or other payment instruments that replace cash. If the reservation is canceled in agreement with the restaurant, but the reservation price has already been paid, in the event of a complaint or claim related to an order paid in advance by bank card, the refund of the ordered service will be made according to the rules of bank card payment.

The Service Provider holds the table reservation for 15 minutes, if the Customer does not report the delay, after 15 minutes the Service Provider's system automatically cancels the reservation.
The Service Provider provides a table for 2 hours during lunchtime on weekdays, and 2.5 hours during dinnertime and on weekends.
In the event of the Customer's delay, the Service Provider cannot extend the Customer's stay in the restaurant.

Payment:

The Customer cannot split the bill for more than 4 people.
The Service Provider issues a VAT invoice only before payment, there is no possibility of subsequent issuance.
The Customer cannot settle the total amount of the bill afterwards, the Customer is obliged to settle the consumption on site at the latest after consumption.
The Service Provider does not accept complaints from the Customer after payment. The Service Provider charges the service fee indicated by it, the payment of which is binding on the Customer.
The Service Provider reserves the right to change the price.

Purchase of a gift voucher:

The voucher is valid for 1 year from the date of purchase. The voucher cannot be exchanged for cash. In the event of a service of a value lower than the issue value of the gift voucher, the difference between the total amount and the issue value will not be refunded in cash by the Service Provider. In the event of a service of a higher value, the difference between the total amount and the issue value must be paid on site. The voucher is valid for one-time use; as soon as the serial number associated with the voucher is used, the voucher becomes invalid. After the expiration date, the voucher becomes invalid and the period of use cannot be extended. The gift voucher must be presented in printed or electronic form at the time of payment.

Basic rules of conduct:

The Service Provider does not serve alcoholic beverages to guests under the age of 18 or those who are intoxicated.

The Service Provider will file a report with the authorities in the event of damage or theft.

The Service Provider may charge the Customer a cleaning fee as an extra cost if the Customer does not act in a manner that is generally expected and in accordance with the rules of restaurant etiquette.
The Service Provider is entitled to ask the Customer to leave if the Customer does not comply with the generally expected standards of conduct or disturbs other guests.

Allergies, food sensitivities:

In the case of severe life sensitivities or allergies, we do not recommend eating in the restaurant. If the Customer decides to consume the food, the Service Provider is not responsible for any allergic reactions caused by the food chosen by the Customer based on their own decision.
The Service Provider provides all allergen information in the manner expected of it.